Executive - Technology Support Specialist

Job Summary

The successful candidates will provide technology support for the firm by operating IT/IS functions, which includes software and hardware, networking infrastructure, application, networking, mobile device, remote, audio visual, telephony, security and basic in-house application training services.

We are looking for candidates with a variety of experiences ranging from 1 to 3 years, 3 to 5 years and 5 to 7 years.

Qualifications and Skills

Key competencies include an intermediate working knowledge of Microsoft Technologies that includes but not limited to Windows Operating System, Office Applications (Word, Excel, PowerPoint and Outlook).  Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android)  and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell would be an advantage.

Responding to helpdesk calls, identifying, analysing, monitoring, tracking, and resolving and closing issues.

Successful applicants will possess the following qualities: -

  • Honesty and integrity are key pillars to how we operate in our environment.You must be able to handle sensitive matters and maintain strict confidentiality at all times.

  • Demonstrate value creation as part of a team or process in search of practical solutions to business operational needs.

  • Excellent analytical, troubleshooting, organisational, planning and critical thinking skills.

  • Ability to multi-task, handle multiple projects, processes and changing priorities to match business needs.

  • You must be confident and self-motivated with a high level of professionalism.Demonstrate a sense of urgency and the ability to work and respond to a fast paced environment.

  • A proactive team player with good interpersonal, written and verbal communication skills to facilitate effective working relationships within the Technology Team, as well as our user community and stakeholders.

  • Flexible to adjust hours and commitment to meet operational and business needs.

  • Ability to comply with the firm’s operational policies and procedures, and perform other related duties when assigned.

  • The ability to write, maintain, update and complete documentation as part of the work process.

  • A proven track record of managing and delivering successful special projects is a differentiator.

Experience and Education

  • As a minimum, Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent.

  • Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful.

  • 3 to 5 years of related working experience in a major corporate environment is preferred. Experience working in a law firm would be an advantage.